Have Questions?
We Have the Answers
Have Questions?
We know choosing care can come with a lot of uncertainty. Below are answers to some of the most common questions about how care works at Pure Balance, what to expect, and how we support you along the way.
Disclosure: Content on this page is intended for educational purposes and does not constitute medical advice. Individual treatment decisions are made during personalized consultations at Pure Balance.
01
Do you accept insurance?
How We Operate
Pure Balance is a cash-pay practice. This allows us to spend more time with patients and provide individualized, thoughtful care without insurance restrictions.
Why We Don’t Bill Insurance
Insurance often dictates visit length, testing, and treatment options. By operating outside of insurance, we can focus on what’s clinically appropriate instead of what’s reimbursable.
What This Means for You
You’ll receive transparent pricing, longer visits, and care decisions based on your needs and not insurance guidelines. Labs and medications are always discussed upfront.
02
What should I expect at my first visit?
Starting With the Right Information
For hormone care, lab work is required so we can fully evaluate hormone levels and key markers. We can use recent labs from your primary care provider, but additional testing may be needed if important markers are missing.
For weight loss care, labs are not always required. If recent labs are available, we’re happy to review them. When obtained, labs help guide care and allow us to track improvements over time.
Your Visit With Ashley
You’ll meet directly with Ashley for a comprehensive visit focused on symptoms, health history, goals, and any available lab data. For hormone patients, this visit occurs the following week after labs. For weight loss patients, this often happens the same day, with labs obtained in-office if appropriate.
Scheduling Your Appointment
You can schedule your visit online through our website at your convenience, or you’re always welcome to call our office at 256-643-2749 if you prefer to schedule by phone. Our team is happy to help you find a time that works best for you.
03
Why do you order labs before treatment?
Labs Provide Context
Lab testing is required for all hormone therapy patients to ensure treatment is safe and appropriate. For weight loss care, labs are not always required but are often recommended to help guide care and track improvements in markers such as cholesterol, blood sugar, thyroid function, and overall metabolic health over time. Lab testing provides objective information that helps identify patterns, imbalances, and contributors to symptoms. By evaluating hormones, metabolism, thyroid, and nutrient status together, we gain a clearer picture of what’s happening beneath the surface and how best to support your health.
More Than One Number
We don’t make decisions based on a single lab value or reference range. Results are interpreted alongside your symptoms, medical history, life stage, and goals. What’s “normal” on paper doesn’t always reflect what’s optimal for you.
Guided, Not Guesswork
Testing allows treatment decisions to be intentional, targeted, and safe. It helps us choose appropriate therapies, monitor response over time, and make adjustments as your body changes.
04
How Do You Decide If Hormone Therapy Is Right for Me?
Symptoms Matter
Fatigue, mood changes, poor sleep, weight changes, brain fog, and low libido are often signs of hormonal imbalance. These symptoms provide important clinical clues and are never dismissed, even when labs appear “normal.”
Labs Are A Tool
Hormone levels are evaluated in context, not isolation. We assess total and free hormone levels, binding proteins, and related markers to understand how hormones are functioning in your body. Labs help guide decisions, but they are only one piece of the puzzle.
Individualized Decisions
Hormone therapy is never one-size-fits-all. Recommendations are based on symptoms, labs, medical history, life stage, and goals. The decision is always personalized and made collaboratively.
If you’re unsure whether your symptoms may be hormone-related, you can also take the quiz on our Women’s Health or Men’s Health page as a helpful starting point.
05
Do I Have to Stay on Weight Loss Medication Long Term?
No You Don’t
Weight loss medications are a tool, not a lifetime requirement. Some patients use medication short term to help overcome metabolic resistance or get momentum, while others benefit from longer support depending on their physiology, history, and goals.
Focus On Maintenance
The goal is sustainable weight loss with a clear plan for maintenance. We focus on improving metabolic health, appetite regulation, and lifestyle habits so that weight loss can be maintained over time, whether or not medication continues.
Ongoing Guidance
Care is not static. We reassess progress, side effects, and goals regularly, making adjustments as needed. When appropriate, medication can be tapered or discontinued thoughtfully rather than stopped abruptly.
06
How do I know which IV drip is right for me?
Symptom Based Selection
IV options are selected based on your current symptoms and goals, such as low energy, dehydration, recovery needs, immune support, or overall wellness.
Guidance
Our team helps guide you toward the most appropriate drip based on your needs, medical history, and intake form.
Based on How You Feel
Your experience after treatment helps guide future care. Improvements in energy, hydration, recovery, or symptoms help determine whether the same drip is continued or adjusted.
07
How do you monitor for side effects or risks?
Ongoing Monitoring
We monitor symptoms, clinical response, and, when appropriate, laboratory markers over time. For hormone therapy patients, labs are used regularly to ensure treatment remains safe and effective. For weight loss care, labs are obtained selectively when needed to guide treatment decisions or monitor specific health markers. This approach allows us to identify trends early, assess how your body is responding, and address concerns proactively.
Education First
You’ll never be left guessing. We take time to explain what to expect, common side effects to watch for, and when to reach out. Clear education helps you feel confident and informed throughout your care. You’ll never be left guessing. If questions or concerns arise, you have access to reach our staff at Pure Balance by text or email so we can guide you on next steps and provide support when you need it.
Adjustments When Needed
Adjustments are made based on symptoms, response to treatment, and goals, with laboratory data used when clinically appropriate. For hormone therapy patients, labs help guide dosing and formulation changes over time. For weight loss care, adjustments are often guided by progress, tolerance, and side effects, with labs incorporated when needed. This ensures care remains both safe and effective as your body and needs change.
08
How is Pure Balance different?
Longer Visits
Appointments at Pure Balance are intentionally designed to allow time for meaningful conversation. You won’t feel rushed, and questions are always welcome. We believe understanding your health is just as important as treating it.
Care That Evolves
Treatment plans are revisited and adjusted as your body, symptoms, and goals change over time. This allows care to remain relevant, supportive, and effective rather than fixed or outdated.
Partnership-Based Care
Care at Pure Balance is collaborative. We prioritize education, transparency, and shared decision-making so you feel informed and empowered at every step. When patients understand their care, they’re more confident, more engaged, and often feel better long term.